AppleThe company's president, SteveJobsGenerally do not reply to the customer , but if he returns , then the contents of the letter is usually short and direct . The following excerpt 5 most powerful words .

Steve Jobs

1. " no "

When asked about the sale ofiPadWhether to support the " cascading "iPhone ( iPad is the iPhone through the Internet ) is .

2 . "Do not worry "

Some users have complained about Apple for a long time without updating their MacBook Pro and Mac Pro series of products , Steve Jobs back above .

3. " No, but iPhoto on a Mac machine has a better face and place of the function "

When a user is asked iPad will support Google 's Picasa library file format, Jobs did not forget to step on Google kick .

4 . " software to change your name. This is a big deal . "

This is John Devor response. Where the latter company , a small software factory , introduced a product called iPodRip . Apple's lawyers wrote to John, so he stopped to use the name in the software iPod, because it is Apple's trademark . He sent a letter to Steve . Jobs explained that the poor only get a cold response. iPodRip now called iRip.

5 . " water after your MacBook Pro is such a result.Macbook Pro is a professional -level machine , they do not like water . Sounds like you blame others . "

A user of the MacBook Pro water , and when he is to Apple's advice can also repair , customer service officers first asked him to pay to check . So he complained to Jobs . Jobs in this response a little longer.